PRIVACY POLICY
Last Updated: September 2026
AgiaEikona respects your privacy and is committed to protecting the personal information you provide when using agiaeikona.com.
This Privacy Policy explains what information we may collect, how we use it, when it may be shared and the choices available to you.
1. INFORMATION WE COLLECT
Depending on how you use our website, we may collect:
Personal and contact information
- Name
- Email address
- Telephone number
- Billing address
- Shipping address
Order information
- Products purchased
- Order number
- Order history
- Delivery information
- Communications relating to your order
Payment information
Payments may be processed through third-party payment providers. AgiaEikona does not intentionally collect or store complete payment-card details where those details are processed directly by the applicable payment provider.
Account information
If customer accounts are available, we may collect login credentials and information associated with your account.
Communications
If you contact us by email or another available communication channel, we may retain the information necessary to respond to your inquiry and maintain appropriate business records.
Technical information
When you visit our website, certain technical information may be collected automatically, including IP address, browser type, device type, operating system, pages visited, referring website and general website activity.
2. HOW WE USE YOUR INFORMATION
We may use personal information to:
- Process and fulfill orders;
- Process payments;
- Arrange delivery;
- Communicate with customers;
- Respond to inquiries;
- Provide customer support;
- Manage customer accounts;
- Prevent fraud and abuse;
- Maintain website security;
- Improve our website and services;
- Understand website usage;
- Send marketing communications where permitted and where you have provided appropriate consent;
- Comply with applicable legal, accounting and regulatory obligations.
3. LEGAL BASIS FOR PROCESSING
Where applicable, personal information may be processed because:
- It is necessary to perform a contract with you;
- You have provided consent;
- It is necessary to comply with a legal obligation;
- It is necessary for legitimate business interests, provided those interests do not override applicable privacy rights.
Where consent is relied upon, you may withdraw that consent where legally applicable.
4. SHARING INFORMATION
AgiaEikona does not sell your personal information as a business asset
We may share necessary information with trusted service providers, including:
- Payment processors;
- Shipping and courier companies;
- Customs and logistics providers;
- Website hosting providers;
- Website security providers;
- Analytics and technology providers;
- Professional advisers;
- Government authorities where legally required.
We only intend to provide the information reasonably necessary for the relevant service or legal requirement.
5. INTERNATIONAL DATA TRANSFERS
Because AgiaEikona operates internationally and ships worldwide, information may be processed or stored in countries other than Lebanon.
Where applicable, we will take reasonable steps to ensure that personal information is handled in accordance with applicable privacy requirements.
6. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud and complying with legal, accounting and regulatory requirements.
7. DATA SECURIT
AgiaEikona takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. MARKETING COMMUNICATIONS
Where permitted by law, AgiaEikona may send promotional communications about new collections, products, offers or other relevant updates.
You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided or by contacting us.
9. COOKIES
AgiaEikona uses cookies and similar technologies as described in our Cookie Policy.
Cookies may be used for website functionality, security, analytics, preferences and, where applicable, marketing.
10. CHILDREN
The website is not intended to knowingly collect personal information from children in circumstances where parental consent is legally required.
If you believe a child has provided personal information improperly, please contact us.
11. YOUR PRIVACY RIGHTS
Depending on your location and applicable law, you may have rights including:
- The right to request access to personal information;
- The right to request correction of inaccurate information;
- The right to request deletion where legally applicable;
- The right to object to certain processing;
- The right to restrict certain processing;
- The right to withdraw consent where processing is based on consent;
- The right to receive certain information in a portable format where applicable;
- The right to opt out of certain marketing communications.
These rights may be subject to legal exceptions and limitations.
12. EUROPEAN ECONOMIC AREA AND OTHER JURISDICTIONS
Customers located in jurisdictions with specific privacy legislation, including the European Economic Area, United Kingdom or certain United States states, may have additional rights under applicable local law.
Where such laws apply to AgiaEikona, we will process personal information in accordance with the requirements applicable to that processing.
13. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites or services.
AgiaEikona is not responsible for the privacy practices of independent third parties. Customers should review the privacy policies of those services before providing information.
14. CHANGES TO THIS POLICY
AgiaEikona may update this Privacy Policy from time to time.
The latest version will always be published on this page with its effective date.
15. CONTACT US
For privacy questions, requests or concerns, contact:
AgiaEikona
Email: info@agiaeikona.com
Website: agiaeikona.com